FAQ


FAQ
 
Q. Will there be any additional charges on my shipment?
A. No, all shipments are sent prepaid, so there are no unexpected taxes or fees on delivery.
Q. How can I track my order?
A. Once your item has shipped you will receive an email with your tracking number and shipment details
Q. What is your return policy?
A. We offer a satisfaction guarantee on all purchases. If you have any issues we will gladly help in any way that we can.
Q. How long does shipping take?
A. Most orders are typically processed within 24 - 48 hours from receipt of payment Monday - Friday. However, keep in mind that approximately 90% of our bamboo items comes from S.W. Asia and China where Bamboo grows the most abundantly. We have contracts with a multitude of manufacturers which we pull our stock from. When you order from our website, you can typically expect to receive your order(s) via e-Packet(s) within 2-4 weeks. We feel 100% certain that your wait will be well worth it! *Note: if you order several items, each item might come from a different supplier. So it is possible that you might receive one order one day and another a day or two later.
Thanks for stopping by UBD! If you should have any other questions please feel free to drop us a note.
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